FAQs

Following are the answers to some of our most frequently asked questions.

You are welcome to contact us via email with any particular queries you may have prior to making an appointment info@geelonghandtherapy.com.au

1. Do I need a referral?

Private Patients: You do not need a referral to see a Hand Therapist as a private patient, although if you require a splint, your health insurance agency is more likely to contribute to the cost (depending on your level of cover), if your doctor requests a splint in writing.

Workcover / TAC / DVA: You will need a written referral if you are claiming through a compensable body such as Workcover, TAC or DVA

Enhanced Primary Care Plan (EPC): In certain circumstances, Medicare will contribute to the cost of up to five allied health visits, for patients suffering from a chronic condition and requiring input from at least two different allied health professions. An EPC plan must be completed by the referring GP. These referrals are only appropriate in certain circumstances.

2. Accounts / payment terms

Payment is required on the day of treatment. Instant health fund claiming via HICAPS is available at our Geelong and Drysdale clinics. We accept VISA, Mastercard and AMEX, cash and cheques. An administration fee may apply to accounts not finalised on the day of treatment. Workcover, TAC and DVA are sent to the insurer directly by Geelong Hand Therapy.

3. What do I need to bring?

Workcover and TAC patients need to bring their claim number and the contact details of their employer. Confirmation of workcover status may be required prior to treatment and if Geelong Hand Therapy is unable to obtain information regarding the workcover claim, the worker may be liable for payment on the day, in which case an itemised tax invoice will be provided for reimbursement at a later stage.

TAC patients are responsible for ensuring that the excess on their claim has been met.

We're here to help!

For appointments, enquiries or just to find out more about Geelong Hand Therapy, feel free to contact us any time.
(03) 5221 7171

3 Sydney Ave
Geelong, Vic 3220

info@geelonghandtherapy.com.au
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Appointments

Geelong
Mon to Fri 8:30am to 6pm

Epworth Geelong
Wed 12pm to 4pm

Drysdale Clinic
Mon & Wed 9am to 1pm

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Mon - Fri 8:30am to 6pm

(03) 5221 7171

3 Sydney Ave
Geelong, Vic 3220

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Wed 12-4pm

(03) 5221 7171

1 Epworth Place
Waurn Ponds, Vic 3216

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Mon & Wed 9am to 1pm

(03) 5221 7171

1 East St
Drysdale, Vic 3222

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